Helpdesk / IT Support


Helpdesk/Level 1 Support


  • $35.30 per hour
  • State Government Organisation | Brisbane Location
  • Initial contract until Jan 2023 + possible extensions
  • Opportunity to work with a large local government organisation
  • Location: Brisbane, Queensland 4000 - Australia
  • Work type: Contract
  • Date Posted: 12 May, 2022
  • Reference: #14476
  • Location: Brisbane, Queensland
  • Type: Contract
  • Job #14476

About the role

Do you possess great customer service skills, a willingness to learn and considered a quick learner with good computer skills? Then this might be the role for you!

The role is supporting our School Management and Learning Systems and you will not necessarily need prior experience in these types of systems to apply. We will teach you everything you need to know.

Flexible work arrangements including working from home is available on negotiation after an induction period.

This opportunity provides ongoing training, development opportunities and works with a supportive team committed to providing quality service to our clients in one of the largest employers in Queensland.

As the School Management and Learning Systems consultant you will provide the first point of contact and, where possible, an initial point of resolution for incidents and support requests for the department’s School Management and Learning Systems and associated modules.

You will also resolve School Management and Learning Systems incidents and requests through effective questioning, negotiation, application of knowledge and use of interpersonal skills ensuring the provision of high-quality customer service to stakeholders and users of the department’s School Management and Learning Systems.

Skills and requirements

  • FOFC experience
  • Application Support experience (optional)
  • Basic Troubleshooting
  • Great customer service

Contact

For a confidential discussion and further information, please contact Mariana Costa at [email protected]

We look forward to speaking to you!

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