ServiceNOW Developer

• Location: Canberra
• Type: Contract
• Job #17300

About the role

Our federal government client is looking to engage an enthusiastic ServiceNow Developer to join a multi-disciplinary delivery team supporting systems modernisation program. The developer will support and actively contribute to the development and administration of the ServiceNow platform. This role includes the design and implementation of both custom and out-of- the-box solutions on the ServiceNow platform to meet business needs.

Key responsibilities

• Develop ServiceNow solutions including scripting, configuration, integrations, and customisations.
• Collaborate with business analysts, user researchers and service designers to understand business requirements and translate them into iterative prototypes through to the development of final working solutions.
• Maintain and enhance existing ServiceNow applications and modules.
• Provide advanced technical support for ServiceNow by troubleshooting, implementing bug fixes and root cause analysis.
• Ensure system stability and performance by performing regular maintenance and upgrades.
• Work in accordance with agile principles and practices including participation in agile ceremonies.
• Document all technical designs, specifications, and knowledge transfer materials.
• Collaborate with IT and business teams to develop best practices for ServiceNow development.
• Train and mentor junior developers.
• Stay on top of new ServiceNow features and functionalities and incorporate them into the development process.
• Contribute to the continuous improvement of the ServiceNow platform by providing recommendations for process and system enhancements.

Mandatory criteria

• Demonstrated experience in developing, and maintaining ServiceNow applications and integrations using best practices and standards.
• Holds a ServiceNow Certified System Administrator certification
• Holds one or more ServiceNow Mainline Certification at an Implementation Specialist level in the following technology, customer or employee workflows:
• IT Service Management
• Hardware Asset Management Software Asset Management Service Mapping
• Customer Service Management Human Resources
• Experience in the development and sustainment of custom scope applications
• An ability to collaborate with stakeholders to gather requirements and provide technical expertise in ServiceNow that meet business needs
• Demonstrated ability to monitor system health and proactively address any issues to minimize downtime
• Knowledge and experience with Microsoft development practices, platforms, and technologies, including: Office 365 platforms, SharePoint, Azure DevOps
• Strong documentation and communication skills, with the ability to translate clearly between business areas and technical teams.

Contact details

For a confidential chat, please contact Raisa on 0437 318 208 or via email at raisa@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.