Other
ServiceNow Technical Lead
- $125 to $135 per hour
- 12-month initial contract
- Open to Brisbane or Canberra
- Must have Baseline security clearance
- Location: Canberra, Australian Capital Territory - Australia
- Work type: Contract
- Date Posted: 29 November, 2024
- Reference: #17324
About the role
Our Federal Government client is seeking an experienced ServiceNow Technical Lead to deliver and support a range of ICT projects/programs. They will be the conduit between business and technical teams, leading and supporting work to administer and develop the ServiceNow platform.
Key responsibilities
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Leading, managing and mentoring a development team, including setting priorities, allocating work, and fostering a high-performance culture.
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Developing and maintaining development plans and schedules to ensure milestones are delivered are on time, within budget and are of a high quality.
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In collaboration with IT and business teams, developing best practices for ServiceNow development, assisting to document knowledge transfer materials and uplift agency capability.
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Performing regular performance testing, maintenance, and upgrades to ensure system stability.
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Liaising with technical teams and business area staff to facilitate the rapid resolution of issues and/or faults within fielded ServiceNow applications and modules, and those still under development.
Skills and experience
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Proven ability to lead, manage and mentor a development team to deliver quality results on time and within budget using Agile methodology.
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Proven hands-on technical lead experience working across the Software Development Lifecycle (SDLC) and acting as the conduit between business and technical teams.
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Demonstrated experience in designing, developing, and maintaining ServiceNow applications and integrations using best practices and standards, including ITSM, ITOM and HR.
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Demonstrated proficiency in developing and customising ServiceNow modules, workflows, forms, and scripts.
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Demonstrated experience in monitoring system health and proactively addressing any issues to minimise downtime.
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Proficiency in using Microsoft development practices, platforms and technologies (i.e. Office 365, SharePoint and Azure DevOps).
Desirable criteria
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Industry recognised ServiceNow certification, such as ServiceNow Certified Administrator (CSA), ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) or ServiceNow Certified Application Developer (CAD).
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Demonstrated knowledge of IT frameworks, such as ITIL and TOGAF.
Contact details
For a confidential chat, please contact Tayah on 0498 476 677 or via email at tayah@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.
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