Administration Officer

• Location: Brisbane, Queensland
• Remote: Hybrid
• Type: Contract
• Job #18455

About the role

We are seeking a proactive and detail-oriented Administration Officer to support key teams within a high-impact Workers’ Compensation environment. This role plays a vital part in enabling Licensing, Performance and Compliance (LPC) and Education & Return to Work Services (ERTWS) teams to deliver strategic priorities that make a real difference. You will be at the heart of operations, providing essential administrative and coordination support across a broad range of activities including inbox management, records maintenance, training coordination, and stakeholder engagement. This is an excellent opportunity for someone who thrives in a structured, purpose-driven environment and enjoys balancing multiple priorities.

Key Responsibilities

• Manage shared inboxes and respond to enquiries relating to workers’ compensation, rehabilitation, and return to work
• Maintain accurate records, registers, and documentation in line with compliance requirements
• Coordinate meetings, prepare agendas, and distribute minutes
• Support the delivery of training sessions, including scheduling and logistics
• Process invoices in accordance with purchase orders and financial procedures
• Assist with stakeholder engagement and provide high-quality customer service
• Coordinate travel arrangements and event logistics
• Support audit processes and ensure documentation integrity
• Contribute to continuous improvement initiatives and process enhancements

Highly desirable criteria

• Experience within workers’ compensation, insurance, rehabilitation, or return to work environments
• Exposure to compliance, licensing, or regulatory frameworks
• Experience supporting training programs or stakeholder engagement activities

Desirable criteria

• Minimum of 2 years’ experience in a professional office or administrative environment
• Experience within government or public sector environments
• Familiarity with records management systems and invoice processing

Skills and experience

• Strong organisational skills with the ability to manage competing priorities
• Excellent attention to detail and accuracy
• Confident communication skills, both written and verbal
• Ability to engage effectively with a range of stakeholders
• Proactive approach with a willingness to learn and adapt
• High level of professionalism and resilience when working with sensitive information

Contact Details

For a confidential chat, please contact Mur on 0436 438 272 or via email at mur@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.