AV Technician

• Type: Contract
• Job #17689

About the role

The AV Technician will be part of a specialist service team responsible for installing, maintaining, and supporting audio-visual systems and technology. You will use your technical expertise to monitor and respond to AV technical issues remotely, provide on-site support, and collaborate with other teams to ensure the smooth operation of AV systems.

Key responsibilities

• Provide first-contact support services to CTS clients via phone, Service Now, Microsoft Teams, and in-person.
• Offer customer service support to the Judiciary and their staff, including advice, user access, training, and troubleshooting.
• Install, configure, and maintain AV systems and components, including:
• Equipment installation and configuration
• Digital Signal Processor (DSP) programming and remote support
• Audio-visual control systems programming and support
• Networked video conferencing systems
• Resolve audio recording and AV issues.
• Update databases of equipment, audit reviews, and job logging systems.
• Proactively monitor remote facilities for potential faults using remote management software.
• Contribute to initiatives aimed at enhancing the use of AV systems within Queensland Courts.
• Provide support, training, and feedback to clients and team members.
• Liaise with vendors and maintain strong working relationships with internal and external stakeholders.

Desirable criteria

• Experience with Cisco video conferencing hardware and software.
• Familiarity with AMX control systems.
• Expertise in Biamp and Clearone DSP technology.
• Knowledge of Multipoint Conferencing Units.
• In-depth understanding of audio gain structure and reinforcement.
• IT Service Management/ITIL certification.
• Electronics background.
• Industry training in Audio-Visual Integration.

Skills and experience

• A class C motor vehicle license is required, and proof of this endorsement must be provided prior to commencement.
• At least four days per week of on-site support is required.
• Occasional intrastate travel and after-hours work may be necessary, including weekend work for significant events or operational needs.
• Experience with sophisticated AV systems in a complex networked environment.
• Strong communication and interpersonal skills for maintaining relationships with team members, courts, vendors, and clients.
• Attention to detail and ability to respond quickly to job requests.

Benefits

• Opportunity for contract extension based on operational needs.
• Exposure to advanced AV technologies and systems in a multi-disciplinary environment.
• Potential for professional development and career growth within Queensland Courts.
• Competitive salary and benefits, with occasional travel opportunities throughout Queensland.

Contact details

For a confidential chat, please contact Anissa on 0484 568 874 or via email at anissa@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.