Desktop Support Officer

• Location: Brisbane City, QLD
• Type: Contract
• Job #18821

About the role

Put your technical skills to work in a busy government ICT team! Help staff stay connected through reliable desktop support across Windows and Microsoft 365 environments.

Key Responsibilities

• Provide Level 1/2 deskside and desktop support across Windows and Microsoft 365
• Resolve incidents and service requests via an ITSM tool (ServiceNow) with clear notes and outcomes
• Support laptop/desktop/mobile setup, builds, swaps, and peripheral support (printers, meeting rooms, AV)
• Assist with endpoint deployment and device compliance across enterprise platforms (Intune/SCCM)
• Escalate issues with strong triage, prioritisation, and customer updates

Highly desirable criteria

• Recent experience in a Government or large enterprise ICT environment
• Strong troubleshooting across Windows 10/11, Microsoft 365, and common end-user apps
• Experience with ServiceNow (or similar ITSM tool) within ITIL/SLA-driven support

Desirable criteria

• Exposure to Intune and/or SCCM / Microsoft Endpoint Configuration Manager
• Working knowledge of networking basics (TCP/IP, DNS, DHCP, LAN/WAN)

Skills and experience

• Confident communicator with a customer-first approach
• Analytical mindset and calm under pressure
• On-site availability for Maroochydore (occasional local travel may apply)

Contact Details

For a confidential chat, please contact Mur on 0436 438 272 or via email at mur@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.