ICT Officer

• Location: Brisbane, Queensland
• Type: Contract
• Job #17403

About the Role

This opportunity exists within the Information & Technology team. The ICT Officer role operates in a complex and dynamic ICT environment, supporting clients both in a Service Desk environment and on-premises as required. Reporting to the team manager, the ICT Officer provides vital IT services to support the organisation’s objectives.

Key Responsibilities

• Maintain strong, positive relationships with management, team members, and stakeholders, and actively participate in teamwork and activities.
• Provide accurate specialist advice and guidance on ICT operations and information management to stakeholders.
• Investigate system, process, and service issues and assist in implementing remedies and preventative measures.
• Execute agreed operational procedures, contributing to standards and good practice.
• Participate in service delivery, including product development, testing, user support, and maintaining accurate records/documentation.
• Actively contribute to achieving team goals and objectives.
• Promote an equitable, healthy, and safe work environment.
• Perform other duties as directed.

Highly Desirable Criteria

• Experience with ITSM tool ServiceNow.
• Relevant tertiary qualifications in Business and/or Information Technology.

Desirable Criteria

• Familiarity with Queensland Government ICT Skills Framework and Skills for the Information Age (SFIA).

Skills and Experience

• Efficiently prioritises tasks aligned with team commitments.
• Actively participates in designing solutions and adapting to changes.
• Communicates effectively and adjusts messaging for stakeholders.
• Shows persistence and flexibility in overcoming obstacles.

Benefits

• Opportunity to work in a supportive, inclusive, and customer-focused organisation.
• Contribution to delivering services that positively impact the community.
• Engagement in professional development opportunities to enhance skills and career growth.
• Experience within a diverse and collaborative Information & Technology environment.

Contact Details

For a confidential chat, please contact Anissa on 0484 568 874 or via email at anissa@exclaim-it.com.au  and we would be more than happy to provide you with additional information and assist in the application process.