Implementation & Support Coordinator

• Location: Brisbane, Queensland
• Type: Permanent
• Job #17028
• Salary: A$100,350

Overview

Join a dynamic team and play a key role in delivering innovation into an industry with a cutting-edge software platform in a fast-growing company. 

As an Implementation & Support Coordinator, you will drive the successful implementation of the cloud-based product, manage project scoping, and provide exceptional customer support. This role is perfect for a proactive self-starter who excels in delivering outstanding customer experiences and with a background in product implementation.  

Responsibilities

Project Scoping:  

• Assist in the development of technical scoping documents based on client requirements. Providing pre-sales technical and implementation advice  

Implementation & Rollout:  

• Oversee software implementations, user training, and integration for new and existing clients.  

• Assess client needs and configurations for smooth integration and optimal performance. Train clients on platform usage, configuration, and best practices.  

• Update technical documentation, including user manuals and troubleshooting guides. Coordinate with management and stakeholders to meet project timelines and standards 

Continuous Improvement:  

• Manage post-implementation programs and client feedback to improve overall experience. Provide feedback to product and development teams to enhance platform performance. 

• Optimize support workflows for efficiency and effectiveness, implementing best practices to improve customer support. 

Skills and experience

• 3 – 5 years in a similar role  

• Experience in software implementation and self-driven roles. 

• Strong interpersonal, organizational, and advanced troubleshooting skills. 

• Ability to develop knowledge and documentation independently 

• Familiar with project management tools such as Gantt Charts.  

• Ability to priority to management issued effective  

• Presentable and customer-focused  

Contact

For a confidential discussion about the role, contact Naomi on 1300 369 768 or by email at naomi@exclaim-it.com.au.