IT Support Consultant

• Location: Brisbane, Queensland
• Type: Contract
• Job #17836

About the role

The Department  provides Microsoft Windows endpoint management and Microsoft 365 tenant management for Queensland Government agencies. As a key member of the team, you will lead the successful delivery of desktop services for customers.

Key Responsibilities

• Provide support for Microsoft Products, Microsoft Azure and O365 products (refer technical skills)

• Contribute to projects undertaken by the team, including the on-boarding of customers, new architecture solutions, and research into the applicability of new and emerging technologies

• Provide system administration services and advice to customers to agreed customer service levels whilst helping maintain business viability and cost competitiveness.

• Contribute/assist in writing the responses to technical sections of requests for information (RFIs) and requests for proposal (RFPs)

Highly Desirable

• Microsoft Endpoint Configuration Manager (MECM), including Operating system deployment, application packaging and software updates

• ???????Demonstrated experience in ITSM/ITIL including change, incident, and problem management using an enterprise ITSM tool such as ServiceNow

• Demonstrated technical experience in Active Directory (especially Group Policy Management)

• Experience supporting Windows 10/11 and VDI’s

• Experience providing maintenance and enhancements of deployed desktop operating system images (physical and virtual) utilizing Omnissa Horizon.

• Demonstrated technical experience in Active Directory (especially Group Policy Management)

• Experience supporting Windows 10/11 and VDI’s

• Windows Server administration experience.

• Experience with Microsoft 365 tenant administration and Google Workspace would be highly regarded.

• Scripting experience (PowerShell preferred) would be highly regarded.

Contact

For a confidential chat, please contact Maddy on 0436 438 272 or via email at mhale@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.