Helpdesk / IT Support


ITSO Cyber Security Support – Level 3


  • Competitive daily rate on offer
  • 12-month initial contract
  • An exciting Federal Government opportunity
  • Must have Negative Vetting Level 2
  • Location: Canberra, Australian Capital Territory 2601 - Australia
  • Work type: Contract
  • Date Posted: 18 April, 2024
  • Reference: #16577
  • Location: Canberra, Australian Capital Territory
  • Type: Contract
  • Job #16577

About the role

Our federal government client is seeking a Level 3 IT Security Officer to work within the department coordinating with unit IT Security Managers and Officers on the day-to-day management of vulnerability and patch notification distribution and monitoring for stakeholders, management of non-compliance and management of cyber security incidents and RFIs.

Key responsibilities

  • Generate, sustain, and maintain relevant system CS&WO documents and artefacts
  • Support vulnerability and patch management of relevant systems and associated reporting
  • Support ICT incident response, collate statistics and analyse trends
  • Conduct audits as required
  • Provide reporting as per the governance reporting requirements, and as required.
  • Maintain a database of stakeholder engagement and compliance
  • Alert non-compliance to the relevant authorities
  • Engage with relevant stakeholders, identifying any gaps, risks, or issues and report appropriately
  • Be prepared to provide specialist advice to Working groups and senior committees
  • Successfully collaborate with contractors
  • Collaborate with the ICT Security Office, and other IT Security Managers and IT Security Officers 
  • Self-manage their hours to ensure contractual obligations are being met and to advise of contractual risks

Skills and experience

  • The Contractor’s demonstrated experience (in relation to the Scope of Work) to undertake the support services successfully
  • The Contractor’s demonstrated experience as aligned to the following SFIA skill levels: GOVN Level 5, INAS Level 5, SCTY Level 5, ITMG Level 5
  • The Contractors demonstrated ability to engage with stakeholders including ADF, APS, and contractors

Desirable criteria

  • Task requires a resource with a minimum of five years’ experience in ICT and/or cyber security
  • Must have high-level knowledge of Microsoft Office suite of applications
  • Knowledge of, or experience with Microsoft, VMWare, Cisco, Linux, and security products or environments
  • Experience with ICT infrastructure, applications, (CIOG/ACSC/ADF) cyber security processes and methodologies would be advantageous.
  • Knowledge of the ICT environment is preferred
  • A high level of understanding of the following standards will be beneficial: NIST framework, ISO 27001

Contact details

For a confidential chat, please contact Aisha on 0447 071 145 or via email at [email protected] and we would be more than happy to provide you with additional information and assist in the application process. 

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