Operations Analyst

• Location: Canberra , Australian Capital Territory
• Type: Contract
• Job #17166

About the role

As an Operations Analyst role in the Data & Operations team you will be responsible for maintaining operational efficiency and providing effective support for the solution after deployment. In this role, you will play a critical role in maintaining a reliable IT support model, ensuring that users receive timely assistance, technical issues are resolved efficiently, and the overall system operates smoothly.

Key responsibilities

• Oversee the project after deployment, including monitoring, and coordination of activities related to the ongoing maintenance and delivery of the solution.
• Provide technical support to end-users, addressing issues related to system access or functionality.
• Monitor and respond to incidents, identifying root causes and implementing solutions. This will include coordination with development and infrastructure teams to resolve complex technical issues.
• Manage relationships with third-party vendors providing operational services or tools. You will be required to ensure that vendor solutions align with the operational needs of the technology solution.
• Work closely with other teams to address operational aspects of changes, collaborating on troubleshooting and resolving complex issues.

Highly Desirable

• Proven expertise in system design, solution architecture, and software design principles.
• Familiarity with Microsoft Azure and its cloud-native capabilities.
• Proficient in Infrastructure as Code (IoC) methodologies.
• Solid understanding of OAuth and OIDC frameworks.
• Familiarity with the Microsoft .NET framework.
• Familiarity with Microsoft Dynamics 365.

 Contact

For a confidential chat, please contact Maddy on 0436 438 272 or via email at mhale@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.