Principal Business Analyst

• Type: Contract
• Job #18468

About the role

We are seeking an experienced Principal Business Analyst to lead business analysis activities across large-scale, complex ICT and Information Management programs within a dynamic, delivery-focused environment. In this role, you will work closely with the Project Director and senior stakeholders to define, scope, and deliver high-quality business solutions that align with organisational objectives and fixed project timeframes. You will play a key leadership role in shaping business analysis practices, improving frameworks, and ensuring consistency across project delivery.

Key Responsibilities

• Lead and manage end-to-end business analysis activities across large, complex ICT programs and projects.
• Facilitate requirements elicitation, workshops, and stakeholder engagement sessions.
• Define and scope work packages aligned to program objectives, milestones, and delivery timelines.
• Develop and maintain business process models in line with recognised standards and organisational governance.
• Provide strategic advice to Project and Program Directors on requirements, risks, dependencies, and delivery considerations.
• Lead risk, issue, and dependency identification and contribute to high-quality governance reporting and decision papers.
• Establish and maintain frameworks, tools, and methodologies to ensure consistent business analysis practices across programs.
• Manage stakeholder relationships and ensure effective communication across multidisciplinary teams.
• Mentor and guide business analysts and contribute to capability uplift across the team.
• Maintain systems, registers, and reporting mechanisms to support delivery tracking and benefits realisation.

Highly desirable criteria

• Demonstrated experience leading business analysis activities within large, complex ICT or IM programs.
• Strong background in business process modelling, ideally using BPMN standards.
• Proven experience in government environments, ideally within large-scale digital or transformation programs.
• Experience in ICT capital infrastructure or enterprise delivery programs.
• Knowledge of business analysis frameworks such as BABOK and applied delivery methodologies (Agile, PRINCE2, MSP, ITIL).
• Strong capability in stakeholder engagement, negotiation, facilitation, and executive-level communication.

Desirable criteria

• Experience working within health, public sector, or similarly complex regulated environments.
• Exposure to digital transformation, data-driven projects, or enterprise systems implementation.
• Experience supporting benefits realisation, change impacts, and business readiness activities.
• Formal qualifications in Business Analysis, Project Management, or related disciplines.

Skills and experience

• Strong leadership experience in complex ICT project environments.
• Excellent analytical and documentation skills with high attention to detail.
• Ability to translate complex business requirements into clear, actionable deliverables.
• Proven ability to manage competing priorities in fast-paced delivery environments.
• Strong interpersonal and communication skills with the ability to influence senior stakeholders.
• Experience mentoring and supporting team members to build capability and performance.

Contact Details

For a confidential chat, please contact Mur on 0436 438 272 or via email at mur@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.