Program Change Manager

• Type: Contract
• Job #18251

About the role

Our state government client is seeking an experienced Program Change Manager to support the successful delivery of a complex, multi-project programme. This role plays a critical part in leading and coordinating change activities across multiple projects, ensuring people are informed, supported and ready to adopt change.

Working under the direction of the Change and Communications Lead and in close partnership with the Program Manager, you will bridge strategy and delivery by translating programme objectives into practical, people-centred change actions. You will maintain oversight of cumulative impacts, risks and readiness while contributing hands-on change delivery to maintain momentum across the programme.

Key responsibilities

• Operate across strategic, operational and tactical levels of change
• Work under the direction of the Change and Communications Lead to deliver agreed change priorities
• Partner closely with the Program Manager to align change activities with delivery plans
• Collaborate with other Program Change Managers to ensure consistency and alignment across programmes
• Apply the agreed change management approach across all projects
• Translate programme priorities into clear, practical change actions
• Lead stakeholder impact assessments, change readiness assessments and risk mitigation activities
• Plan and deliver communications, engagement and training initiatives
• Support sponsors and leaders to actively role-model and lead change
• Manage cumulative change impacts and interdependencies across the programme
• Identify change risks early and adapt delivery approaches as required
• Provide hands-on change delivery to support successful adoption

Highly desirable criteria

• Proven experience delivering change at a programme level across multiple projects
• Demonstrated ability to operate effectively across strategic, operational and tactical change activities
• Experience working in a utility or asset-intensive environment (e.g. water, energy or transport)
• Strong understanding of recognised change management frameworks and methodologies
• Prosci accreditation (or equivalent) with applied, practical experience
• Experience managing cumulative change impacts across parallel programmes

Desirable criteria

• Experience in training design and development, including audience-focused learning materials
• Background in communications, engagement or marketing
• Experience supporting large-scale transformation or change programmes
• Familiarity with programme or portfolio governance environments
• Experience working across technology, operations and frontline teams

Skills and experience

• Strong stakeholder engagement skills, including working with senior leaders and frontline teams
• Ability to work independently as a sole change resource while collaborating across programmes
• Excellent communication, planning and delivery skills
• Proven ability to manage competing priorities in complex environments
• Strong influencing skills without direct authority
• Ability to build and maintain effective working relationships at all organisational levels
• High level of judgement and decision-making capability in ambiguous situations
• Strong problem-solving skills with a practical, solutions-focused mindset
• High level of professionalism, resilience and personal accountability

Benefits

• Opportunity to work on a high-impact, multi-project government programme
• Autonomous role with strong programme-level influence
• Collaborative and values-driven working environment
• Opportunity to contribute to meaningful, people-centred change outcomes

Contact details

For a confidential chat, please contact Raisa on 0437 318 208 or via email at raisa@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.