Project Support Officer

• Location: Brisbane, Queensland
• Remote: Hybrid
• Type: Contract
• Job #18308

About the role

We are seeking an experienced Project Support Officer to join a high-profile, multi-year enterprise data platform initiative within a large Queensland Government portfolio.

This transformational program is establishing a modern enterprise data platform and strengthening data governance to enable trusted, timely insights across schools, regions and corporate functions.
 

Key responsibilities

• Coordinate delivery across a hybrid Agile/Waterfall environment, ensuring infrastructure milestones align with sprint plans and release schedules.
• Manage ServiceNow tickets for Azure, identity, networking, security and platform components, tracking SLAs and escalating risks where required.
• Prepare and coordinate ARB and CAB submissions, including documentation, pre-reads, approvals and change scheduling.
• Maintain RAID logs, dependency maps and delivery schedules, clearly distinguishing Agile and Waterfall impacts.
• Support project governance activities, including sprint ceremonies, stage-gates, status reporting and Steering Committee documentation.
• Oversee documentation and quality management within SharePoint, ensuring artefacts meet enterprise governance standards.
• Facilitate communication and coordination across cloud, security, network, architecture, data engineering and PMO stakeholders.

Highly desirable criteria

Experience supporting enterprise Azure cloud delivery, including landing zones, networking, identity and security uplift.
Exposure to Microsoft Fabric (Lakehouse, Warehouse, Pipelines) or modern data platforms.
Strong experience preparing ARB and CAB documentation within structured governance environments.
ITIL Foundation (or similar certification).

Desirable criteria

• Familiarity with Power BI for reporting and dashboards.
• Experience within large, complex government or enterprise environments.
• Exposure to hybrid delivery models within data and analytics programs.

Skills and experience

• Demonstrated experience in hybrid Agile/Waterfall project environments.
• Practical experience using ServiceNow for IT change and service request management.
• Proficiency with Azure DevOps (Boards, Work Items, Queries) and Microsoft Planner.
• Strong SharePoint document management capability.
• Understanding of stage-gate governance, ARB and CAB processes.
• Excellent communication, coordination and documentation skills.
• Strong attention to detail and ability to track dependencies across multiple teams

Contact details

For a confidential chat, please contact Raisa on 0437 318 208 or via email at raisa@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.