Senior Business Analyst

• Type: Contract
• Job #17806

About the role

As a Senior Business Analyst in our ICT Digital Solutions team, you will play a pivotal role in delivering innovative solutions, enabling operational excellence, and driving value across a range of ICT and business initiatives. In this role, you will act as a trusted advisor and key point of contact for stakeholders, collaborating across IT, business units, and project teams to deliver solutions aligned with our strategic goals. You will lead workshops, facilitate stakeholder engagement, and analyse complex systems to uncover opportunities for improvement.

Key responsibilities

• Act as the primary point of contact for stakeholder groups, building and maintaining strong relationships to ensure effective communication and collaboration.
• Lead workshops, stakeholder meetings, and engagement sessions to define and document business requirements, current processes, and future-state designs.
• Drive business process re-engineering initiatives to improve workflows, simplify operations, and align with organisational goals.
• Analyse current-state information, map data flows, and propose future-state solutions that enhance efficiency and deliver measurable value.
• Identify opportunities for improvement in information systems, information management, and business processes, ensuring alignment with operational and strategic objectives.

Highly desirable

• Proven experience (5+ years) in business analysis, including business process re-engineering, data flow mapping, and requirements elicitation within ICT projects.
• ICT and Microsoft Dynamics 365 Knowledge: Extensive understanding of ICT systems, workflows, and tools, with hands-on experience in Microsoft Dynamics 365 (CRM and ERP components).
• Human-Centered Design and User Focus: Expertise in applying Human-Centered Design principles and structured research to deliver practical, user-focused solutions.
• Change Management Support: Experience facilitating change management activities to support adoption of new systems and processes.

Contact

For a confidential chat, please contact Maddy on 0436 438 272 or via email at mhale@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.