Senior Business Analyst

• Type: Contract
• Job #17851

About the role

The Senior Business Analyst is accountable under broad direction to undertake very complex work that delivers quality outcomes across the functions of the Department.

Key responsibilities

• Maintain subject matter expertise across legacy systems and processes, as well as those being created.
• Draft business analyst artefacts and documents that may include business requirements, options assessment, requirements for risk analysis, scope modelling, and sequence diagrams for review by senior staff. 
• Undertake quality management tasks such as peer and quality reviews of specifications and design documents and participate in project reviews, ensuring designed solutions meet business requirements. 
• Undertake some basic project management activities including status tracking, risk and issue management. 
• Provide support on stakeholder management, assisting the team to engage with stakeholders to understand cross-business functions, being the conduit between the systems delivery team.

Highly desirable

• Demonstrated experience with troubleshooting ICT or business application incidents, experience in the use of an ICT Service Management Tool, and the ability to apply ITIL methodology for incident management.
• Demonstrated ability to liaise with and manage internal and external stakeholders to achieve a business outcome.
• Demonstrated ability to communicate technical issues to non-technical users.
• Demonstrated ability to analyse and report on data using Microsoft Excel.
• Strong verbal and written communication skills.

Contact
For a confidential chat, please contact George via email gwright@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.