Senior Technology and Projects Officer

• Location: Beaudesert, QLD
• Type: Permanent
• Job #18697
• Salary: A$102,160

About the role 

Our state government client is seeking an experienced ICT Infrastructure professional to join their team in a permanent position based in Beaudesert, Queensland.

This role is responsible for supporting and improving a hybrid ICT environment while leading infrastructure projects, strengthening cybersecurity, and delivering reliable technology services across the organisation.

Working under the broad direction of the Coordinator ICT Operations, you will play a key role in maintaining critical ICT infrastructure, driving continuous improvement initiatives, managing vendor relationships, and providing technical leadership across a complex, multi-site environment.

Key responsibilities

• Provide Level 2 operational support across a hybrid ICT environment, including Microsoft Azure, Microsoft 365, Windows servers, networking, unified communications, end user devices, and vendor-managed services.
• Lead and deliver ICT infrastructure projects in line with project management principles, ensuring delivery on time, within budget, and to quality standards.
• Maintain and improve Council’s ICT infrastructure through continuous improvement initiatives and technology enhancements.
• Implement, monitor, and strengthen cybersecurity controls to protect infrastructure, systems, and data.
• Assist with ICT infrastructure budget planning, financial reporting, journals, accruals, invoice processing, and project cost tracking.
• Engage with business stakeholders to understand requirements, resolve issues, improve customer satisfaction, and identify technology improvements.
• Manage relationships with external vendors and service providers to ensure contractual performance and successful service delivery.
• Contribute to the development, review, and implementation of ICT policies and operational procedures.
• Research emerging technologies and provide recommendations that support innovation and the ICT Strategic Plan.
• Collaborate across the organisation to improve ICT services, share knowledge, and promote operational efficiencies.
• Ensure compliance with Council policies, record keeping requirements, and Work Health and Safety obligations.
• Provide guidance and technical support to junior team members where required.

Desirable criteria

• Project Management certification or qualification such as PRINCE2, PMP, PMBOK, or AIPM.
• Experience working within local government or another large, complex, multi-site organisation.
• Knowledge of ITIL service management, change management, and release management principles.
• Experience contributing to ICT strategic planning and technology roadmaps.
• Experience developing or reviewing ICT policies and governance frameworks.
• Current C Class Driver Licence.

Skills and experience

• Tertiary qualifications in Information Technology or a related discipline, or equivalent practical experience.
• Demonstrated experience supporting and managing hybrid ICT environments.
• Strong technical expertise across Microsoft Azure, Microsoft 365, Windows Server, virtualisation, networking, wireless infrastructure, firewalls, multifunction devices, and end user computing.
• Proven experience delivering ICT infrastructure projects from planning through to implementation.
• Strong understanding of cybersecurity principles, threat mitigation, and infrastructure security best practices.
• Experience managing ICT vendors, suppliers, and external service providers.
• Excellent stakeholder engagement and customer service skills with the ability to communicate technical concepts to non-technical audiences.
• Strong budgeting, financial administration, and project reporting skills.
• Demonstrated ability to analyse business requirements and deliver technology solutions that improve business outcomes.
• Excellent organisational and time management skills with the ability to manage competing priorities.
• Experience working collaboratively within multidisciplinary teams while mentoring and supporting others.

Benefits

• Permanent opportunity offering long-term career stability.
• Opportunity to lead infrastructure projects and technology improvements across a complex ICT environment.
• Exposure to modern cloud, infrastructure, networking, cybersecurity, and Microsoft technologies.
• Broad technical role with involvement across operations, projects, strategy, and innovation.

Contact Details

For a confidential chat, please contact Anissa on 0484 568 874 or via email at anissa@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.