Senior Test Analyst (ServiceNow)

• Location: Canberra
• Type: Contract
• Job #18507

About the role

We are seeking an experienced Senior Test Analyst to join a high-profile digital transformation program within a Federal Government environment. This role will focus on supporting the delivery of ServiceNow-based business applications, ensuring quality outcomes through robust testing practices.
 

Key responsibilities

• Provide expert advice on testing and quality assurance practices for ServiceNow application delivery
• Develop and execute Test Plans, Test Cases, and reporting dashboards
• Streamline testing processes to support accelerated delivery timelines
• Collaborate with business analysts to refine User Stories and Acceptance Criteria
• Maintain and contribute to the Requirements Traceability Matrix (RTM)
• Support integration and automation testing, particularly for API integrations
• Engage with multidisciplinary teams and stakeholders across the program

Highly desirable criteria

• Strong experience working with ServiceNow in large-scale digital transformation programs
• Hands-on experience with test automation tools such as Selenium, Playwright, and ServiceNow testing capabilities
• Proven ability to work within Agile environments using tools such as Azure DevOps
• Solid understanding of API integrations within complex enterprise systems

Desirable criteria

• Relevant tertiary qualifications in ICT, business, or a related field
• Knowledge of government ICT delivery frameworks and operating models
• Understanding of Australian Government regulatory environments and policy frameworks
   

Skills and experience

• Minimum 3+ years’ experience in a senior testing, business analysis, or similar role
• Excellent communication skills with the ability to translate between technical and business stakeholders
• Strong stakeholder engagement and relationship management skills
• Ability to manage competing priorities in a fast-paced delivery environment
• Experience working with vendors and system integrators in large programs
   

Contact details

For a confidential chat, please contact Raisa on 0437 318 208 or via email at raisa@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.