Service Desk Officer (Baseline Cleared, Multiple Roles)

• Location: Melbourne , Victoria
• Type: Contract
• Job #16999

Overview

Our client is seeking talented Service Desk Technicians to join their dynamic team for an initial 3 month contract. This role offers the opportunity to apply your skills in a fast-paced environment, tackling real-time IT issues and requests. 

Responsibilities

• Troubleshoot and investigate IT-related issues over the phone
• Deliver proactive and cooperative customer service
• Log and resolve IT tickets, escalating to cross-functional teams as needed
• Collaborate with other vendors and service providers
• Share lessons learned and process improvements with your team

Skills

• Required: AGSVA Baseline Clearance (existing)
• Ability to obtain a National Police Check
• Clear communication and strong customer service skills
• Ability to adapt to technology changes and follow processes accurately
• Prior experience in a phone-based or dynamic customer service environment is highly desirable

Contact details

For a confidential discussion about the role, contact Pat via 0499 689 118 or pat@exclaim-it.com.au.