ServiceNow Developer

• Type: Contract
• Job #17383

About the Role

Our Queensland state government client is seeking a ServiceNow Developer to manage the ServiceNow platform, ensuring it meets current and future business needs, and supporting the delivery of enhancements and operational improvements.

Key Responsibilities

• Deliver development and support services for the design, development, documentation, testing, implementation, and operations of the ServiceNow platform and its integrations.
• Collaborate with Project Managers, Business Analysts, Testing teams, and other functions on projects and operational tasks.
• Lead the delivery of enhancements under the direction of the SRO or Project Manager.
• Ensure quality implementations through agreed processes and accurate documentation.
• Review and revise designs and solutions for usability, testing scenarios, and test cases.
• Conduct system and integration testing with sample and live data across various environments.
• Perform technical tasks to support, upgrade, and maintain the ServiceNow platform and its components.

Highly Desirable Criteria

• At least 5+ years of relevant experience in analysis, design, development, testing, implementation, documentation, and support services for ServiceNow.
• ServiceNow product knowledge in domains such as ITSM, ITOM, ITAM, SecOps, and CMDB.
• Proficiency in configuring and developing ServiceNow using Business Rules, Client Scripts, UI Policies, UI Scripts, ACLs, Service Portal, Service Catalogue, and Forms.
• Experience with ServiceNow technologies such as JavaScript/Glide, Angular, HTML, PowerShell, and Jelly scripting.
• Developing integrations using REST, SOAP, and JSON APIs.
• Building solutions with scripted APIs, Flows, Catalogue Builder, and Spokes (e.g., Workday, AWS, Azure).
• Demonstrated ability to consult, negotiate, and influence stakeholders to achieve outcomes.

Desirable Criteria

• Knowledge and experience in business and technology integration for ICT-led projects.
• Understanding of change management processes and their impact on individuals and teams.
• Sound understanding of Public Safety Agencies’ mission and objectives.

Skills and Experience

• Strong problem-solving skills with experience in debugging and troubleshooting complex issues.
• Excellent communication skills for effective progress reporting and fault escalation.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Experience in delivering high-quality technical solutions within a government or large organisational context.

Benefits

• Opportunity to work on a significant capability uplift project with a leading Queensland state government client.
• Competitive contract rates and potential for extensions.
• Collaborative and supportive work environment.
• Opportunity to enhance your skills and experience with cutting-edge ServiceNow technologies.

Contact Details

For a confidential chat, please contact Anissa on 0484 568 874 or via email at anissa@exclaim-it.com.au  and we would be more than happy to provide you with additional information and assist in the application process.