Systems Administrator

• Location: Spring Hill, Queensland
• Type: Contract
• Job #17087

Overview

Our Brisbane based commercial client is seeking to engage a skilled IT Support person/ Systems Administrator to provide Level 3 support for escalations within their ICT Support team. This hybrid role will be an initial 4 month contract with potential for extensions and will be based 3 days in the Brisbane office.

This role involves working on a range of system administration tasks, project work, with the opportunity to collaborate across departments.

Responsibilities

• Handle escalated issues as the Level 3 point of contact within the IT support team.
• Assist with the service desk, answering support queries when necessary
• Carry out routine system maintenance and administrative tasks such as server upkeep and backup monitoring.
• Regularly review Cyber Security systems to detect and address any incidents or threats. 
• Support IT management with various projects, including a Cyber Security enhancement and infrastructure project.
• Document system changes and updates, as well as key project activities.
• Collaborate with both technical teams and general staff, providing clear communication and problem-solving.
• Ensure compliance with change management protocols for system updates.

Skills

• Previous experience in an end-user technical support role, with a focus on customer service.
• Experience with Microsoft technologies and infrastructure including Windows Server, Active Directory, DNS and Hyper-V
• Strong troubleshooting abilities to address complex IT issues efficiently.
• Experience across Office 365 Administration including Exchange Online, SharePoint Online, OneDrive and Teams.
• Experience with Networking (e.g. Cisco, Palo Alto Firewalls, Citrix Netscaler)
• Proven ability to work autonomously and follow instructions from senior IT personnel.
• Excellent communication skills, with experience working alongside various departments.

Contact Details

For a confidential discussion about the role, contact Naomi via naomi@exclaim-it.com.au.