Systems Support and Reporting Analyst

• Location: Brisbane, Queensland
• Type: Permanent
• Job #17700
• Salary: A$90,000

Are you a detail-oriented analyst who enjoys turning data into meaningful insights? Keen to get involved in internal systems, reporting, and continuous improvement initiatives? This could be the opportunity you’ve been looking for.

About the Role

We’re on the lookout for a Business Systems and Reporting Analyst to support internal operations through high-quality reporting, system administration, and audit/compliance assistance. You’ll be instrumental in developing Power BI dashboards, managing business-critical systems, and contributing to ongoing improvements across reporting and IT processes.

This role would suit someone who enjoys variety, works well with cross-functional teams, and is motivated to help streamline business operations.

Key Responsibilities

Reporting & Dashboards

• Build and maintain Power BI dashboards and reports in line with defined requirements.

• Ensure reports are accurate, consistent, and delivered on time.

• Support the upkeep of data sources, queries, and visualisations.

• Help reduce manual work by contributing to automation of data flows and reporting processes.

Internal IT Support

• Assist with the administration of Microsoft 365, ITSM, CRM, and other internal systems.

• Perform routine tasks such as managing user access, licence tracking, and system configurations.

• Maintain documentation and support adherence to governance practices.

Audit & Compliance Support

• Prepare and collate audit evidence and compliance documentation.

• Support internal control activities and contribute to audit readiness (e.g., ISO 27001).

• Maintain reporting and records required for internal or external audits.

Continuous Improvement

• Identify opportunities to improve or automate business systems and reporting processes.

• Assist in assessing new tools or features to increase operational efficiency.

• Participate in process improvement initiatives and documentation updates.

Collaboration & Support

• Work closely with teams across service delivery, security, and leadership to ensure reporting and systems support business needs.

• Provide general support for reporting, business systems, and compliance tasks as required.

  Skills

  Qualifications & Experience

• Tertiary qualification in Business Analytics, Information Systems, or a related field (or equivalent experience).

• Minimum 2 years’ experience in a reporting, business systems, or IT support role.

• Strong communication and teamwork skills.

• High attention to detail, particularly in data quality and reporting accuracy.

• Confident using Power BI, Excel, and Microsoft 365 applications.

• Well-organised, dependable, and able to manage multiple tasks and deadlines.

• Curious and keen to learn new tools and ways to improve business systems.

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• Hands-on experience with Power BI dashboard development.

• Experience with Microsoft 365, CRM platforms, or ITSM systems.

• Exposure to compliance or audit processes is a bonus.

  Apply Now

  If you are an experienced Support & Reporting Analyst with a passion for working with modern technologies in a collaborative, fast-paced environment, we would love to hear from you. Apply today to contribute to an exciting and impactful project.