Technical Officer x2

• Location: Brisbane, Queensland
• Type: Contract
• Job #17474

About the role

Our state government client is seeking a Technical Officer to support a major capability uplift within its Service Management team. Reporting to the Project Manager (EUC Refresh), the Technical Officer will work with stakeholders to deliver service and support, ensuring project success and alignment with business objectives.

Key responsibilities

• Conduct Analysis of available information and data to draw conclusions and guide options and solutions development and implementation across a variety of domains
• Develop current state views and procedures on fleet volume and vendor/model diversity to enable ongoing management and maintenance
• Develop current state views and procedures on software licensing and application/version diversity to enable ongoing management and maintenance
• Develop current state views and procedures on procurement processes enabled within ServiceNow to enable ongoing management and maintenance
• Draft necessary operating procedures necessary to deliver on service and support goals for the project and wider Service Management team
• Assist with the development and implementation of solutions and services to meet project and team goals
• Liaise with other teams to validate solutions and services in meeting business requirements including co-ordinating and collating any testing and relevant results
• Complete varied tasks and directives as required within own capacity and capability
• Proactively promote an effective working culture by capturing and sharing knowledge and supporting common expectations. 
• Establish and maintain strong and positive relationships with internal and external stakeholders including cross-agency representatives, consultants, and contractors, to ensure success.   
• Regularly communicate and report with leadership and other stakeholders as per schedule or as required.
• and licensing practices.

Highly desirable criteria

• At least 5 years’ experience in IT technical service and support roles preferably within a government organisation. 
• Strong ability to converse with both end-users and IT employees at all levels of the organisation. 
• Experience in auditing and managing EUC hardware fleets (including mobile devices), software, and services of a geographically diverse organisation
• Experience in development and maintenance of suitable support and service artifacts and documents, such as, but not limited to; support and operations documents, service catalogues, CMDB and CI shells etc.
• Effective time management skills coupled with an outcome-focused approach to service and support delivery
• Well-developed understanding of the application of change management processes and the impact of change on individuals and work groups within commercially driven client focused organisations.
• Experience in contributing to the continuous improvement of quality processes, products and services
   

Contact details

For a confidential chat, please contact Raisa on 0437 318 208 or via email at raisa@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.