Meet the team.

Our team are high-spirited and fun to be around, but we take what we do seriously. We genuinely enjoy making connections and managing all the moving parts, so you don’t have to.

Government

Claire O’Donohue

Branch Manager –
Canberra / Team Lead – Government

Dana Wikaire

Connections Partner –
Government

Josh Zanetti

Senior Connections Partner –
Government

Natalie Fisher

Senior Connections Partner –
Government

Ritz Khanuja

Connections Partner –
Government

Jenny Ek

Engagement Specialist –
Government

Kiana Wong

Senior Engagement Specialist – Government

Mariana Costa

Engagement Specialist –
Government

Stuti Kapoor

Engagement Specialist –
Government

Nate Shaw

Engagement Specialist –
Government

Maddy Hale

Engagement Specialist –
Government

Commercial

Jeralee O’Byrne

Team Lead –
Commercial

Ephraim Lemusu

Connections Partner –
Commercial

Kate Samba

Connections Partner –
Commercial

Brittney Johnson

Engagement Specialist –
Commercial

Maddie Bradner

Engagement Specialist –
Commercial

Kim Tran

Engagement Specialist –
Commercial

Pat Hoelscher

Engagement Specialist –
Commercial

Leadership & support

Paul Dunn

Managing Director

Glenn Chaffey

General Manager –
Strategy and Corporate Services

Andrew Johnson

General Manager –
Recruitment Solutions

Melanie Cooke

Brand and Customer
Experience Manager

Melanie Lister

Senior Finance Officer

Susan Stewart

Finance and Corporate
Services Officer

Olya Belyaeva

Senior Administration
Officer

Paula Whitehouse

Commercial Administration /
WHS Advisor & MHFA Officer

Rely on our experience

We’ll help you find your next team member or opportunity.

Claire sits on a bench at the Exclaim IT Canberra office

Claire O’Donohue

Branch Manager – Canberra / Team Lead – Government

As one of our longest-standing employees, Claire knows recruitment inside out. Having worked her way up through many business areas, she is now the Canberra Branch Manager and Government Team Leader.

With a comprehensive understanding of the Brisbane and Canberra IT landscape, Claire is part of our leadership team and helps guide operational practices for the business.

While Claire has a demanding role, she always makes time for others. She prides herself on her ability to grow capable, service-oriented, and ethical recruitment professionals.

Claire’s ultimate goal is for clients, candidates, contractors and internal staff to have a positive experience with Exclaim across every touchpoint. Building relationships based on trust, respect, and honest communication is important to her.

Claire currently lives in Canberra with her fiancé and two much-loved Groodles. She’s spent the last 2.5 years in our nation’s capital building a presence for Exclaim IT and enjoying all that Canberra has to offer.

Dana Wikaire

Connections Partner – Government

Having spent six years as an Officer in the Australian Army, Dana is tenacious, determined and has a strong sense of responsibility. These qualities afforded her a seamless transition into recruitment in 2018.

What makes Dana unique is her ability to make people feel at ease. She strives to develop honest relationships with her clients and candidates and works to serve the interest of both.

On a personal level, Dana is an advocate for healthy, balanced living. Her weekends are usually spent relaxing with friends or keeping active, preferably at the beach.

Josh Zanetti

Senior Connections Partner – Government

Driven by a strong sense of personal integrity and a knack for problem-solving, Josh is the sort of person you want on your team.

Through his work with State and Federal Government, Josh has developed a keen understanding of the sector. He has a reputation for being communicative, reliable, and achieving high-quality outcomes.

When not assisting his clients in finding the best IT, tech and digital talent for their organisations, Josh doesn’t mind a game of futsal. As anyone who’s played indoor soccer would know, this is an intense, fast-paced, team-oriented game. Players literally need to think on their feet. So it seems like the perfect past-time for someone like Josh.

Natalie Fisher

Senior Connections Partner – Government

Nat’s a people person – she’s easy to be around and always seems to remember the little things that make a big difference. Her attention to detail leads to exceptional outcomes for our government clients.

With a Bachelor of HR Management and over five years of recruitment experience, Nat knows how to attract the right people to a role. Her innate ability to get into the shoes of her clients and candidates goes a long way toward making successful placements.

Originating in tropical Innisfail, Nat has an ingrained love of the outdoors and adventure. She keeps active dancing, climbing mountains, and swimming in the ocean.

Ritz Khanuja

Connections Partner – Government

Ritz is an accomplished recruitment specialist with over six years of internal and agency expertise. In addition to her hands-on experience, she brings a Master Degree in HR Management and a Bachelor of Business Administration to her position.

Starting her career in Thailand, first for Parker Bridge Recruitment and then Accenture, Ritz is now a key member of our Government Team.

Fundamental to her success on this team is her commitment to consistently excellent customer service. Ritz sets out to give her clients every reason to trust in her ability to deliver.

Recruitment can be a fast-paced industry, but Ritz maintains her friendly and approachable outlook, even on busy days. The secret to her composure is yoga. Ritz takes time to practice the ‘attitude of gratitude’ each day and reflect on how she can grow and improve.

All this asana-ing and contemplation builds up an appetite for good food and connection. So, on weekends, Ritz likes to bake Thai food and cook healthy bakes with her loved ones.

Jenny Ek

Engagement Specialist – Government

Jenny came to Australia from one of the world’s happiest countries, Finland, and she certainly brought the joy of her home country with her. Arriving in 2016, Jenny settled straight in at the University of the Sunshine Coast. Here, she earned her Bachelor of Business, International Business and Human Resource Management. In 2020, Jenny finished her Master of International Business.

Since starting at Exclaim IT as an Engagement Specialist, Jenny has undergone intensive internal and on-the-job training. In addition, she’s gained APSCo recruitment professional certification, further equipping her with compliance knowledge.

Jenny loves to be organised and has exceptional attention to detail. She’s a natural people person and loves to chat with our government candidates to get to know them better.

Ever the optimist, Jenny sees the bright side in most things. So, while she may have left the happiest country, she’s now making happy memories in Australia. Whenever she can, Jenny loves to dance, visit the gym, and explore her new hometown with her partner and friends.

Kiana Wong 黄寶恩

Senior Engagement Specialist – Government

Despite only starting in recruitment in 2020, Kiana is quickly building an industry reputation. She’s risen to internal fame on our government team for her self-motivated and conscientious nature.

As an empathetic and respectful individual, Kiana finds it easy to relate to job seekers in her candidate-facing role. She can comfortably get into their shoes and give sound advice, advising when to upskill or if a candidate’s skill set is in demand.

Of course, she takes her own advice too! Kiana is currently studying for her Bachelor of Business and Psychological Science and advocates for lifelong learning.

When she’s not in the office on Adelaide Street or in the university library, it’s a safe bet you’ll find Kiana out and about in Brisbane ordering a bubble tea. She enjoys a few things as much as a matcha latte, like trying a new restaurant or new dance class. So, ask her to show you her moves.

Mariana Costa sits on a bench at the Exclaim IT Canberra office

Mariana Costa

Engagement Specialist – Government

As a highly qualified and experienced organisational psychologist, Mariana brings a unique perspective to our team. Having studied occupational behaviour and working conditions closely, she has good insight into what candidates might want from a role.

For most of her life, Mariana lived and worked in Brazil. Then, in 2017, she came to study in Perth, opening up a whole world of opportunities in a new country.

When Mariana started as an Engagement Specialist on the Government Team, the team in Canberra felt like they’d found a missing piece of the puzzle. Mariana is open-hearted, inclusive and doesn’t sweat the small stuff. But, she’s also industrious, tenacious and willing to put in the effort it takes to look after our candidates.

For Mariana, life is simple. And that doesn’t mean that she doesn’t face similar challenges to the rest of us. Instead, it means that sometimes humans complicate the uncomplicated, and she tries her best to keep coming back to basics. Mariana enjoys simple pleasures like walking through the countryside or listening to music, and having a chimarrão (Mate tea) on the balcony whenever she can.

Stuti Kapoor sits at a bench at the Exclaim IT Canberra office.

Stuti Kapoor

Engagement Specialist – Government

Stuti has an unparalleled enthusiasm for her work as an Engagement Specialist on our Government Team. Her positive energy quickly fills the office in Canberra, where she works, and the Brisbane office on her visits.

It’s a special thing to see Stuti immediately puts people at ease with her warm smile and sense of humour. But it’s even more remarkable to hear her convey this goodwill over the phone. What’s more, she maintains her bright outlook even on cold Canberran days!

Stuti’s teammates describe her as genuine, hard-working, and always willing to learn new things. Her readiness to grow and better herself is apparent through her commitment to further education. A Bachelor of Laws, Bachelor of Commerce and Master of International Management give her a firm understanding of business. In addition, through tertiary learning, Stuti has critical thinking skills that serve her well in her current position.

Many people with busy day jobs forget how to rest and recharge effectively. But Stuti knows that one of the best ways to care for herself is to do things that bring her joy. So, on weekends, you might find her walking with her Cavoodle, knitting or watching hot air balloons float above the National Arboretum.

Nate Shaw

Engagement Specialist – Government

Nate recently joined our Government Team as an Engagement Specialist in Australia’s federal capital. Proud to be Canberra born and bred, he looks forward to connecting with outstanding local candidates to help them further their careers.

While Nate may be just starting his journey in recruitment, he brings an enthusiastic energy, willingness to learn and drive to help others that will undoubtedly see him achieve great success in our industry.

When he’s not learning more about our government clients and the types of people they need on their teams, you’ll find him at the University of Canberra, studying a Bachelor of Politics and International Relations part-time.

On the weekends, Nate likes to watch movies (anything Star Wars rates highly), read (he recommends Atomic Habits by James Clear and Dune by Frank Herbert) and play Dungeons & Dragons with friends.

Maddy Hale of Exclaim IT sits at bench in front of window

Maddy Hale

Engagement Specialist – Government

Maddy recently joined our Government Team as an Engagement Specialist in training. While she is relatively new to recruitment, Maddy is ready to build her skill set.

She looks forward to connecting with our candidates to help them find their next opportunity in tech and digital.

Jeralee O’Byrne

Team Lead – Commercial

Eleven years ago, Jeralee came to Brisbane directly from Waterford in Ireland, known for its glassmaking industry.

Jeralee shares many qualities with the eponymous lead glass crystal from her hometown. Like Waterford Crystal, she’s well-respected. Her clients, candidates, and contractors know her advice comes from many years of building knowledge and relationships within the recruitment industry. Jeralee also acts with transparency, delivering the truth with genuine care.

As one of Exclaim IT’s longest-standing employees, Jeralee is also one of our leading consultants and esteemed leadership team members. She’s also our Commercial Group Leader, empowering her team to achieve outstanding levels of customer service and maintain a long-term strategic partnership focus.

On Wednesdays, Jeralee spends time with her daughter enjoying the outdoors. She also goes to the gym, runs five days a week, and likes to do anything that pushes her to the limit. No pain, no gain! She balances her enthusiasm for fitness with her love of good food. For Jer, nothing beats Brisbane’s ever-growing restaurant scene.

Ephraim Lemusu

Connections Partner – Commercial

Ephraim is a passionate and multi-skilled consultant who specialises in commercial IT recruitment.

With a diverse background in sales, marketing, and customer service, Ephraim engages easily with people from all walks of life. But, unquestionably, his greatest strengths are reliability, communication and genuine care for his clients and candidates.

Like many of us, he has a few hidden talents too. While it doesn’t usually come up during the recruitment process, Ephraim has a well-tuned creative side and an interest in graphic and interface design. Though not formally trained, his eye for creative detail is quite impressive.

Ephraim stays fit and active in his spare time by hitting the bag at the gym. When the weather permits (and in Queensland, it often does), you’ll find him venturing along the coast, a nod to his Samoan heritage.

Kate Samba

Connections Partner – Commercial

With seven years in the IT recruitment sector, Kate has a good understanding of the needs of tech and digital professionals.

Kate’s the kind of person who truly wants the best for those around her. However, she never assumes that she knows what’s best for her clients and candidates. Instead, Kate asks the right questions to uncover their vision. She also invests in building her industry knowledge so that she can share valuable insights with her customers to help them meet their goals.

At the start of each day, Kate makes the conscious choice to provide a high-quality service. In fact, she decided to work for Exclaim IT because she wanted to be associated with a brand that has a robust quality assurance approach and a reputation for delivering.

Kate is honest, focused, friendly and determined; all attributes that make her a well-regarded Commercial Team member and a fantastic mother to her two young children. In her downtime, she likes to read, take moments of gratitude and go on local adventures with her family.

Brittney Johnson of Exclaim IT stands against a light coloured wall wearing a dark navy button up dress.

Brittney Johnson

Engagement Specialist – Commercial

Brittney recently joined our Commercial Team as an Engagement Specialist in training. While she may be just starting her journey in recruitment, Brittney brings an enthusiastic energy and willingness to learn that will take her far. 

She looks forward to connecting with our candidates to help them find their next opportunity in tech and digital.

Maddie Bradner

Engagement Specialist – Commercial

Finding the right candidate is a feeling as much as a skill. Maddie’s intuition for knowing when someone will be a good fit is second to none. In addition to her instinct, Maddie is quick and determined. No matter the role, she goes all in to find the right candidate.

While Maddie is always attentive to the job at hand, she’s also good for a laugh! Her quick observation skills lead to some funny moments in the office. What’s more, her cheerful nature allows her to get straight to the heart of a candidate’s needs.

Maddie may be one of the newer members of our Commercial Team, but she has a maturity that comes from seeking knowledge. Before starting at Exclaim IT, Maddie completed a Bachelor of Business Management and a Bachelor of Communication. Since starting here, she has flourished during our internal training and become APSCO certified.

On a personal note, Maddie loves fiction and happily reads two books a week. On the weekends, she enjoys a good road trip or getting dressed up for the races.

Kim Tran

Engagement Specialist – Government

While Kim’s relatively new to tech and digital recruitment, she has over three years of customer service experience. What’s more, she’s spirited, energetic, witty, and a quick learner, all qualities her team admire.

As an Engagement Specialist, Kim seeks to understand and engage with our candidates so that she can find them the right job. She also works closely with our Connections Partners to understand our clients’ needs and ensure candidates will be a good fit.

While it’s not a function of her current role, Kim is interested in how organisations interact with and motivate their employees. She has a Bachelor of Behavioural Science (Psychology) and a Bachelor of Business from QUT. Her studies give her a perspective on the human drivers of job searching.

On the weekends, Kim likes to search op shops and vintage stores for adorable cardigans and cat-related knick-knacks.

Pat sits on a bench in the Exclaim IT kitchen

Pat Hoelscher

Engagement Specialist – Commercial

Pat recently joined our Commercial Team as an Engagement Specialist in training. While he’s just starting his recruitment journey, Pat is a motivated, hands-on learner with a customer focus. He’s keen to learn the ropes quickly to best help our candidates find their next opportunity in tech and digital.

When Pat’s not discovering more about talent acquisition and the IT industry, he likes to take photos. He has an aptitude for commercial headshots and facial expression coaching, giving people the tools they need to convey confidence, class, and professionalism in their digital profiles.

Paul Dunn

Managing Director

Paul began his recruitment career in the UK over 20 years ago. Before finding a calling, he tried his hand at many endeavours, from hairdressing to labouring and apple picking. After realising his niche, he quickly became the co-founder of a fast-growing technology recruitment company in England.

But Paul had his sights set on sunnier shores and sold his successful venture in the UK to come to Australia. Shortly after arriving in Brisbane, he co-founded Exclaim IT with Glenn Chaffey.

With Glenn focused on corporate services, Paul handles strategic oversight. His core focus areas are business development and client relationship management. He also works closely with Andrew Johnson to fulfil our clients’ executive search needs.

Paul enjoys working with other business leaders and helping them achieve their goals. He has a refreshingly open approach to service delivery and always gives honest advice when asked for his opinion.

Not the kind of person to take things at face value, Paul seeks to understand all he can about any situation. The industry has changed monumentally since the early 2000s. By remaining curious, Paul now has a holistic view of the IT landscape and insight he can share with others.

As a result of his work ethic and dedication, Paul has grown throughout his career. But it’s his ability to prioritise and take care of his family while running a business that he sees as his most outstanding achievement.

In the evenings and on weekends, Paul loves to take his dogs, Cleo and Gizmo, for a walk to the local park. Occasionally, he ups the ante and runs a marathon with his wife.

Glenn Chaffey

General Manager – Strategy and Corporate Services

Glenn believes people are at the centre of recruitment. So, he puts great effort into cultivating lasting relationships with business, IT and recruitment specialists across all industry sectors.

As one of the two founding members of Exclaim IT, Glenn has watched the business grow to more than ten times its original size. Over the past 15 years, his internal training and mentoring program has ensured our people are set up for success.

Glenn and Paul’s vision for Exclaim IT was to create a business that made a difference in peoples lives. The sort of place people would look forward to coming into every day, if only because they knew they had a team on their side. One of Glenn’s proudest achievements is passing that vision on and seeing it grow within people.

Of course, even a great workplace is still a place of work. As a Business Director, Glenn knows that life outside your profession is something to savour! He gets away as often as he can to explore our natural world and go camping with family and friends.

Andrew Johnson

General Manager – Recruitment Solutions

When Andrew joined the team in 2015, he brought a unique working history and diverse capabilities. In his early career, Andrew was a Captain in the Australian Army. He went on to work within many sectors, from marine to construction.

Today, Andrew has spent more than 15 years in recruitment, 20 years within human resources and over a decade in executive management. His diverse industry connections and extensive experience enable him to provide exceptional and knowledgeable service to our clients.

Outside his professional qualifications, Andrew loves to meet new people. He genuinely enjoys talking to candidates about their career plans and clients about the talent they need to drive their business forward.

When he’s not managing operations, creating a report, getting stuck in with the team or cooking up his speciality, a pancake breakfast, you’ll find Andrew in the outdoors. He likes to go on adventures with his wife and two daughters, travelling, jet skiing and BBQing up a feast.

Melanie Cooke

Melanie Cooke

Brand and Customer Experience Manager

Melanie is an experienced service designer and degree-qualified marketing and communications specialist. At Exclaim IT, she strives to create transformative human-centred experiences by researching customer needs, mapping journeys and optimising our toolset and processes.

When Melanie started at Exclaim IT, the business already had an exceptional professional standing after 15 years of effective relationship building and service delivery. So, she focuses on leveraging Exclaim IT’s brand reputation.

Melanie’s love of words is an unkept secret. But, while some words roll off the tongue a little easier than others, it’s not their individual qualities that impress her. Instead, she likes how they dance across a page or float in the air imbued with intention. At the basis of her affinity for words is their ability to convey meaning.

In rare cases, the more nonsensical the tale, the more we learn, and Dr Seuss’s fantastical and tongue-twistical books provide the best advice. The best of all? ‘If you never did, you should. These things are fun, and fun is good.’ Melanie finds fun in every day of the week. On weekends, she likes to bodyboard, discover new books and go on spontaneous adventures with her family.

Melanie Lister

Finance and Payroll Officer

Melanie started her career in tourism and travel in Portugal, where she developed her fondness for coffee. In her search for the best coffee globally, she found herself in Australia. And, while the coffee may not be why Melanie stays, the lifestyle remains a key selling point.

Not a stranger to change, Melanie not only moved across the world but continues to evolve her skills throughout her career. She transitioned from travel into accounts management five years ago. Today, she’s steadily working towards her Diploma in Accounting.

Melanie started at Exclaim IT as the Finance and Payroll officer. She moved quickly into a senior position. As our go-to for accounting, payroll and invoicing questions, Melanie is patient and knowledgeable. Our contractors appreciate her attention to detail and reliability.

While Melanie’s three children and husband light up her life, it’s Bowie, her beautiful Golden Retriever, that’s always at the door when she gets home.

Susan Stewart

Finance and Corporate Services Officer

Susan has a warm and welcoming nature and an unrivalled efficiency. These qualities make her well-suited to her office administration career. Over the years, she’s worked in payroll, health and safety, human resources, project management and office management.

At Exclaim IT, Susan primarily supports the finance function. While not involved in compliance, she has a Workplace Health and Safety Cert IV. This qualification enables her to see the benefits of creating a healthy workplace. So, Susan quickly put her hand up to be our Wellbeing Program Coordinator. Of course, everyone appreciates the person who organises the in-house masseuse!

Our Wellbeing Program is action-packed, but Susan goes the extra mile. She often brings in delicious homemade lemon and blueberry friands and other coveted treats that rarely last until morning tea. She does all this to make our office a nice place to work even though her weeks are busy, especially when she makes the commute from her home in the Gold Coast hinterland. Most days, Susie works from home.

On weekends, Susan likes to potter around in beautiful hinterland surroundings. She gardens, visits local markets, crafts, and cooks at a more leisurely pace.

Olya Belyaeva

Senior Administration Officer

Olya is an accomplished administrator. She has extensive experience across not-for-profit, economic consulting, finance, and recruitment sectors.

As a valued Government Team member at Exclaim IT, she finds great satisfaction in keeping the wheels turning.

Outside of work, Olya likes to watch movies, read books and go for walks.

Paula Whitehouse

Commercial Administration / WHS Advisor & MHFA Officer

Paula has over 35 years of administrative experience in the private, public and not-for-profit sectors.

She brings this wealth of experience with her to the back-end operations of Exclaim IT.

In her current role, Paula manages workplace health and safety compliance and commercial administration. Put simply, she ensures we’re safe and organised!

Paula has completed a Certificate IV in Work Health and Safety and Mental Health First Aid Certificate. These qualifications, along with a Diploma of Social Science, enable her to support us to meet our strategic goals and build a healthy culture.

When she’s not studying up a storm, Paula is often at the gym or out and about in nature, getting crafty or catching up with family and friends.