Business Analyst

• Location: Brisbane, Queensland
• Type: Contract
• Job #18685

About the role

The Business Analyst is responsible for leading, coordinating and undertaking the identification, analysis and documentation of current and future state business processes and requirements within a large and complex ICT environment. The role supports the delivery of integrated, effective business solutions for digital transformation initiatives and business system improvements.

The successful candidate will contribute to digital licensing initiatives and support the planning, review and modernization of business systems, including transitioning manual or spreadsheet-based processes to more effective digital solutions.

Key responsibilities

• Lead business analysis activities including elicitation, analysis and documentation of business and system requirements.
• Analyze and model current and future state business processes to support digital transformation initiatives.
• Collaborate with Product Owners, subject matter experts, senior stakeholders and delivery teams using Agile methodologies.
• Facilitate stakeholder workshops, gather requirements and ensure business needs are accurately translated into solution outcomes.
• Build and maintain effective relationships with internal and external stakeholders while ensuring project milestones and deliverables are achieved.
• Apply sound judgement and analytical skills to identify issues, assess impacts and recommend practical business solutions.
• Prepare high-quality business documentation including process models, requirements, user stories and supporting artefacts.
• Support planning, implementation and continuous improvement activities across ICT projects.
• Participate in additional projects and initiatives as required.

Highly desirable criteria

• Over five years’ experience as a Business Analyst within complex ICT environments.
• Demonstrated experience delivering digital transformation projects and technology-enabled business improvements.
• Proven experience working in Agile delivery environments.
• Hands-on experience using JIRA and Confluence.
• Strong stakeholder engagement and workshop facilitation skills.
• Excellent written and verbal communication skills.

Desirable criteria

• Experience delivering ICT solutions that support legislative, regulatory or policy requirements.
• Experience working within government or other highly regulated environments.
• Experience reviewing and improving business processes supported by Microsoft Excel or legacy systems.
• Knowledge of licensing, regulatory or compliance-based business systems.

Skills and experience

• Extensive business analysis expertise including requirements elicitation, business process modelling, gap analysis and solution assessment.
• Strong analytical and problem-solving skills with the ability to make evidence-based recommendations.
• Demonstrated ability to engage, influence and collaborate with a diverse range of stakeholders.
• Excellent documentation, communication and interpersonal skills.
• Experience supporting Agile delivery teams throughout the project lifecycle.
• Ability to manage multiple priorities while maintaining high-quality outcomes.
• Understanding of ICT project delivery and business process improvement methodologies.

Benefits

• Opportunity to work on complex digital transformation and business improvement initiatives.
• Collaborative Agile working environment with cross-functional stakeholders.
• Flexible working arrangements, including the opportunity to work remotely up to two days per week (subject to approval)

Contact details

For a confidential chat, please contact Shilpa on 0438 027 836 or via email at shilpa@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist in the application process.