Our client is looking for a Customer Success Consultant to join their growing organisation. You’ll own a defined territory, spend meaningful time onsite with customers, and play a key role in improving school outcomes through strong relationships, practical guidance and proactive support.
Own and grow relationships with a portfolio of customers across your territory
Deliver onsite visits, workshops and stakeholder sessions to support product adoption
Guide customers through best-practice usage and help solve workflow challenges
Identify risks and intervene with practical solutions
Work closely with internal teams (support, product, leadership) to advocate for customer needs
Maintain strong account rhythm: planning, follow-ups, and outcome tracking
A highly engaging communicator who builds trust quickly (in person and on the phone)
Experience in Customer Success, Account Management, Implementation, Training, or Client Services (SaaS/tech exposure ideal)
Comfortable presenting, training, and facilitating sessions with diverse stakeholders
Strong organisation skills and the ability to manage a territory-based schedule
Comfortable with regular travel (including multi-day trips; up to 3 nights away at a time)
Ability to work in environments involving children/schools (background checks may apply)
This role requires someone who is confident dealing with people, has excellent problem solving skills, and thrives on being “in the field” rather than behind a desk. If you are interested in learning more about this position apply or email jack@exclaim-it.com.au
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