Senior Business Analyst

• Type: Contract
• Job #18523

I’m currently working with a client who is investing heavily in their digital landscape and customer platforms, and we’re looking for a Senior Business Analyst with proven experience across CRM and digital environments.

The role

You’ll play a key role in supporting the delivery of CRM and digital initiatives, working across stakeholders and delivery teams to ensure solutions are aligned to business needs.
Day-to-day, you’ll be

• Gathering and documenting business and system requirements 
• Supporting the design and improvement of customer journeys and digital experiences 
• Working closely with stakeholders to understand pain points and opportunities 
• Translating requirements into user stories and functional specifications 
• Supporting delivery through build, testing (UAT) and rollout 

What we’re looking for

• Experience as a Business Analyst working on CRM-focused projects 
• Strong exposure to digital platforms (web, apps, or customer-facing systems) 
• The ability to engage confidently with both business and technical stakeholders 
• Experience working in Agile environments 
• Strong communication and documentation skills 

Key requirements

• Demonstrated experience working across CRM systems and digital applications
• Experience with Dynamics 365 or similar CRM platforms 
• Exposure to integrations, data flows, or process mapping 
• Experience working in complex or fast-paced environments