Business / Systems Analysis


Senior Business Analyst


  • Work on high-impact CRM & digital transformation initiatives
  • Clear focus on CRM expertise - your core skillset is genuinely valued
  • Fast-paced environment shaping modern digital solutions and user journeys
  • Location: Australia
  • Work type: Contract
  • Date Posted: 6 May, 2026
  • Reference: #18523
  • Type: Contract
  • Job #18523

I’m currently working with a client who is investing heavily in their digital landscape and customer platforms, and we’re looking for a Senior Business Analyst with proven experience across CRM and digital environments.

The role

You’ll play a key role in supporting the delivery of CRM and digital initiatives, working across stakeholders and delivery teams to ensure solutions are aligned to business needs.
Day-to-day, you’ll be

  • Gathering and documenting business and system requirements 
  • Supporting the design and improvement of customer journeys and digital experiences 
  • Working closely with stakeholders to understand pain points and opportunities 
  • Translating requirements into user stories and functional specifications 
  • Supporting delivery through build, testing (UAT) and rollout 

What we’re looking for

  • Experience as a Business Analyst working on CRM-focused projects 
  • Strong exposure to digital platforms (web, apps, or customer-facing systems) 
  • The ability to engage confidently with both business and technical stakeholders 
  • Experience working in Agile environments 
  • Strong communication and documentation skills 

Key requirements

  • Demonstrated experience working across CRM systems and digital applications
  • Experience with Dynamics 365 or similar CRM platforms 
  • Exposure to integrations, data flows, or process mapping 
  • Experience working in complex or fast-paced environments 

 

 

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