Technical Writer Content Designer

• Location: Canberra, Australian Capital Territory
• Type: Contract
• Job #18724

About the role

We are seeking experienced Content Designers to support the development and delivery of high-quality content across teams. Content Designers ensure content aligns with strategic objectives while meeting the needs of users.

These are Baseline roles, and candidates must hold a current Baseline security clearance. 
Location of work: QLD, ACT, VIC

Key Responsibilities

• Liaise with stakeholders to support technical publications through all phases of development, including research, scoping, consultation, review and publishing.
• Conduct research to develop mitigation advice that is technically accurate and suitable for the intended audience.
• Create and publish content consistent with organizational messaging, including publications, web content, social media posts, eLearning materials and other interactive tools.
• Liaise with stakeholders regarding technical consultation and promotion of content through campaigns and other initiatives.
• Design, develop, review and manage complex information deliverables, ensuring quality, consistency, accessibility and appropriate use of publishing channels.
• Support measurement activities, including data collection, analysis and reporting.
• Apply user experience design principles to create effective, accessible and user-focused content and interactions.

Highly desirable criteria

• Demonstrated experience in Content Authoring at SFIA Level 4, including designing complex information deliverables, managing content quality and consistency, and taking responsibility for appropriate publication.
• Demonstrated experience in Content Publishing at SFIA Level 4, including selecting appropriate publishing channels, maintaining content management processes and advising content authors on publishing tools and techniques.
• Demonstrated ability to build and foster strong stakeholder relationships.
• Strong research and written communication skills, with a focus on technical writing and content editing.

Desirable criteria

• Experience developing technical publications and content for complex or highly regulated environments.
• Experience creating web content, social media content, eLearning materials and interactive digital content.
• Experience applying user experience, accessibility, usability and visual design principles to content development.
• Experience working with content management systems and digital publishing platforms.
• Experience working within government, defence, intelligence, cyber security or other security-sensitive environments.

Skills and experience

The successful candidates will demonstrate:

• Strong research and analytical capabilities.
• Excellent written communication and technical writing skills.
• Strong content editing and publishing capabilities.
• Demonstrated stakeholder engagement and consultation skills.
• Experience applying content authoring and publishing practices consistent with SFIA Level 4.
• Experience applying measurement practices consistent with SFIA Level 3.
• Experience applying user experience design practices consistent with SFIA Level 3, including storyboards, wireframes and prototypes.
• Strong understanding of usability, accessibility and visual design principles.
• Ability to work collaboratively across teams and manage competing priorities.
• Current Baseline security clearance.

Benefits

• Opportunity to work on complex and meaningful content initiatives.
• Work within a highly skilled and technically focused environment.
• Opportunity to develop and deliver content across a range of platforms and channels.
• Exposure to complex technical subject matter and digital content projects.
• Opportunity to collaborate with experienced stakeholders across multiple teams.

Contact details

For a confidential chat, please contact Shilpa on 0438 027 836 or via email at shilpa@exclaim-it.com.au and we would be more than happy to provide you with additional information and assist you in the application process.

Please note that a National Police Check might be required as part of pre-employment screening.